Frequently Asked Questions

What kinds of dresses can I send to NewlyMaid?

NewlyMaid will accept dresses from ALL dress manufacturers in the bridal industry including bridesmaid, mother of the bride, social occasion and prom dresses. NewlyMaid will also accept dresses purchased from independent bridal shops, specialty shops and department stores. We do not accept bridal gowns, flower girl or quinceanera dresses.

What if I do not have an old dress to send in? Can I still buy a NewlyMaid dress?

Yes, if you do not have a dress to send to Newlymaid, Dessy Group will send a dress, or appropriate item, in your name to our designated charity.

Can I donate a dress with a small stain on it?

NewlyMaid will only accept dresses in good condition with no pulls, tears, stains or other blemishes. All zippers and clasps must be in good working order.

Does my dress need to be cleaned?

NewlyMaid will accept dresses that are not dry-cleaned provided that they are properly sealed in the clear packaging provided.

What will NewlyMaid do with the dress that I send in with my prepaid mailer?

After inspection, your dress will either be donated to charity, upcycled or recycled.

Dresses which are suitable for reuse will be donated to Clothes4Souls. Please visit clothes4souls.org to learn more about how the organization brings shoes and apparel to people in need around the world.

Dresses that are out-of-style, may be upcycled or recycled. Upcycling your dress invloves repurposing the fabric and trim to create other products. As new technology becomes available, opportunities to convert fabric from old dresses into new filament are becoming available as well as are other reuse methods. NewlyMaid is poised to take advantage of these opportunities as our business scales, and we receive a greater volume of dresses.

How do I package my dress to send to NewlyMaid?

When you receive your new little black dress from NewlyMaid.com, you will also receive a mailer, packaging and a prepaid shipping label to send us your old bridesmaid dress. Prepaid shipping labels are not available to customers outside the U.S.A. at this time.

Follow the instructions for packaging your dress to send to us.

Where do I go to ship my prepaid mailer to NewlyMaid?

Bring your mailer to any Kinkos, FedEx or or call (800)GoFedEx for a pickup. Your mailer is prepaid and pre-addressed, so it's as simple as dropping off your package!

Do I get anything in return for donating my old dress to NewlyMaid?

NewlyMaid does not offer credit for donated dresses.

Are International orders accepted?

Yes. NewlyMaid accepts orders from outside the U.S., however, only domestic orders include the prepaid shipping label to send us your old bridesmaid dress. International customers will receive the mailer packaging, but shipping must be arranged and paid for by the customer.

What if I want to return my NewlyMaid dress?

NewlyMaid will accept returns within 30 days from the date of invoice. Returned dresses must be unworn and original tags must be in place. Acceptable returns will result in a credit towards a replacement dress (or another purchase) or full refund, whichever the customer prefers (less shipping cost). Download A Return Authorization Form (PDF)

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